Online Data Backup FAQs

How is my bill calculated?

Your bill is calculated for the highest total space you use in one month. The amount of storage space will stay at that level unless you request to have the size reduced. If you delete something part way through the month, you will still be charged for the total highest amount of storage space unless you elect to give data storage space back. You can request this at

How secure is my data?

All data being backed up is compressed and encrypted before leaving your Computer/Server. Our software is HIPPA Compliant. It is stored at one of our data centers and replicated to several different locations across the country. It is sent in an encrypted format. Authentication traffic between your computer and the data center is also encrypted. Restores via the web interface are protected using encryption. ACC Global Technologies Inc uses only the best encryption technology available.

At no time will usernames, passwords or data be sent out over the Internet in unencrypted form.

Can anyone else access my data?

Only if you give someone your password. Passwords are encrypted so you are the only one with access to your password.

See 'How does file-sharing work' to learn about how you can selectively share individual files, but not all your data, with other people.


Where is my data kept?

Your data is kept in a state-of-the-art data center alongside the systems of several telephone and communications companies. This highly secure physical infrastructure includes several levels of access control and round-the-clock security officers. Your data is stored at two data centers, one in Dallas, TX and replicated to Colorado Springs, Colorado and only you have access. All data stored at the data center and any communication with the data center is two-way encrypted.

Will the backup work through my firewall?

The Backup Client was designed to be firewall friendly. If the firewall is configured to allow outgoing web traffic on ports 80 and 443 (which are required for browsers to function), the Backup Client will function correctly.

Is the software web based?

You have both a Windows Backup Client and a Web Client. The Windows client provides the backup and simple restore functions. The Web Client provides more powerful restore options and allows you to manage your online data store.

The Web Client also provides advanced collaboration features such as sharing files and folders with colleagues, mailing of very large attachments and the ability to access your data from anywhere on the Internet.

Do backups have versioning?

Yes. You can configure the number of versions you wish to keep as well as the minimum amount of time between new versions. Through the web interface, you can restore any available version of the file. Those versions may cover a month or two year's worth of changes. It all depends on how you configure the backup.

Do versions take up a lot of storage space?

Not really. Before we backup a new version of a file, we compare it to the previous version and only backup the data that changed. So if you have a 50Mb mail file, and then receive 10Kb worth of new messages, we only backup the 10Kb that changed.

Are backups scheduled?

Yes. You can set whatever backup schedule fits your needs . Schedule a backup at any time of the day and as often as you want.  

What if the backup gets interrupted?

Backups stop and resume automatically. If you unplug your laptop halfway through backup of a large file, the backup continues where it left off when you plug it back in. This is especially useful during the initial backup, which may take some time to complete.

What if I have dial-up Internet?

Because backups are compressed, incremental and interruptible, they will work on a dial-up connection but it is recommended that on your initial backup or seed backup that you use a high speed Internet connection or call us to help you get the first initial backup completed. Once the seed backup has completed then you can use a slower Internet connection speed. So the amount of data going out through your modem is small.

What folders should I backup?

When you install the software, it will automatically locate popular folders like 'My Documents', 'Desktop', 'Favorites', 'Outlook', etc. You have the ability to choose your own selections and change them at any time.

We recommend you only backup data files.

Can I backup more than one Computer / Server?

Yes. We do not charge for the number of Computers  / Servers you back up. You only pay for the storage you use.

Online data is stored in separate volumes that are sorted by Computer name and Username. If you have a similar file with the same name on more than one Computer / Server, there is no danger of the files overwriting each other.

What operating systems are supported?

The Backup Client will run on any version of Microsoft Windows from Windows 98 onward. MAC's are also supported.

How easy is it to restore a file?

Very easy. You just open the client program and select restore and choose which file or files you wish to restore. Once you select 'Restore', the tree will appear and right click 'Restore'. That's it.

To retrieve a previous version of a file, login to the web site; select 'Online Storage', find the file in the tree; click on the file link, then click the "Download" button. That's it.






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